Car Rental FAQ’s

Check whether your reservation supports changes through Manage Booking. If it does not, contact the booking provider using your voucher details. Any change is subject to the selected terms and availability.

Check Manage Booking or contact the booking provider to request an extra. Availability and charges depend on the selected supplier.

Voucher timing depends on the selected booking and whether the vehicle is confirmed or available on request. Check your booking status and contact the booking provider if the voucher has not arrived by the stated time. If the voucher has not arrived by the time stated in your booking confirmation, contact the booking provider promptly.

For an imminent pickup, contact the booking provider promptly to confirm status before travelling.

If your reservation allows changes through Manage Booking, add your flight details there. Otherwise contact the booking provider before arrival.

Use the booking provider’s Manage Booking route if it is available for your reservation. Simply logon to the “Manage Booking” and follow the cancel booking link. Please read the cancellation terms before proceeding. 
Cancellation and refunds depend on the specific offer and booking provider. Check the selected cancellation deadline, any fee and refund conditions in your booking confirmation before cancelling.

Request an extension through Manage Booking if your reservation supports it, or contact the booking provider. Any extension depends on the selected supplier’s availability, price and approval.

One way rental for international and domestic destinations is possible; however, it would strictly depend on the country of rental and the rental company. When making an online booking, you can choose a different drop off location but you must know that a one way rental can cost you an additional fee, payable to the supplier, at the time of vehicle collection.

The options for vehicle delivery are available. It depends on the rental company and the country where the rental has been requested. In some cases, an additional delivery/collection charges might incur.

Rental inclusions vary by supplier, country and vehicle. Check the selected offer for cover, location fees, taxes, mileage and other conditions. The inclusions are also displayed before booking a rental and can be seen by hovering your mouse pointer on the Price of the car in the car search results. You may also refer to the “Rate Details” link in the car search result page or if you have already made a booking with us, please refer to your confirmation voucher.

Collision Damage Waiver:

With this insurance, you are covered against the damage to the rental car. An excess charge is, however, payable by you towards the cost of the repair. The excess amount will depend on the supplier and the vehicle type. This waiver does not include intentional damage by using incorrect fuel, damage to tyres, loss of keys, damage/gross negligence and damage   caused due to the breach of rental agreement.

For domestic customers in US and Canada, rates generally do not include CDW.

Theft Wavier:

Theft waiver reduces your liability in an event of theft of the rented vehicle. An excess charge is, however, applicable for you to be paid in an event of a theft. The excess amount will depend on the supplier and the vehicle type.

For domestic customers in US and Canada, rates generally do not include THW.

Third Party Liability Insurance

This insurance covers your liability against any damage caused to other people and/or other people’s property. An excess charge is, however, to be paid by you above the value of the insurance.

For domestic customers in US and Canada, rates generally do not include Third Party Liability.

Whether CDW or theft protection is included depends on the selected offer. Check its rate details and confirmation voucher for cover, excess and exclusions.

The full price and any amount due locally depend on the selected offer. Other additional charges payable locally includes conditions like child seats, additional drivers, or additional services like domestic one ways or extra insurance. All such extra charges will be covered in the information provided to you at the time of booking your rental service. All such extra costs should be clarified with the supplier at the time of rental.

Check the selected supplier’s voucher and rental terms for the documents and payment card required from the main driver. Bring your valid licence, booking voucher and any other identification specified for that offer.

For a booking or website issue, contact admin@koscarhire.com with your reference. For the vehicle or service at collection, contact the selected supplier using the voucher details and keep a record of the issue.

It depends upon the country you are renting the car in and also on the supplier providing the service. You can get all the information regarding International or cross-border travel in the booking documentation, Rate Details link and also on Terms and Conditions within the confirmation voucher.

In a scenario, where you get involved in a mechanical car error or accidental event, you should quickly inform the local car rental firm. Contact the supplier promptly and follow the reporting instructions in the rental agreement. For an accident, follow local emergency and police requirements for the circumstances.

An accidental scenario also requires you to fill a report form which must be submitted to the supplier, upon returning the car. Also, please do retain a copy of all the documents and reports with you for the records.

The information of a supplier is mentioned on the car rental confirmation voucher. The voucher also states information regarding pick up location, time and date of your rental. In case you are still not able to reach the supplier or locate the office, You can anytime get in touch with our support team via call or email.

In a situation like this, it is advisable that, you should immediately get in touch with us e-mail us:  admin@koscarhire.com

Although the flight details given by you will help your car rental company to keep a check on situations like flight delay or cancellation, it is still advisable that you inform us regarding the situation of your flight. Any failure to do so on your part might incur extra charges.

Child-seat rules and availability depend on your destination and selected supplier. Request the correct seat before booking and confirm its charge and payment point in the offer.

In an event, where you arrive at the office when it is closed you must call the supplier to inform about the same. The contact number and other related information about the supplier is provided in your confirmation voucher. After-hours collection depends on the selected supplier. Confirm its opening hours, late-arrival procedure and any charge before travel.

Accepted payment cards and deposit methods vary by supplier and vehicle. Check the selected offer and voucher for the main driver’s card requirements before booking.

A flight number helps the selected supplier identify your arrival. Delayed-flight and late-pickup handling depend on that supplier’s terms; contact the booking provider if your arrival changes.

Minimum and maximum driver ages, licence tenure and any young-driver charge vary by supplier, country and vehicle. Enter the driver’s age and check the selected offer’s rate details and voucher before paying.

When a car is on request, it is likely due to a limited availability of the vehicle with the supplier. In such a case, confirmation depends on the supplier’s response and vehicle availability. Check the booking status and any stated response time before relying on the car.

Incase the rental starts in the next 48 hours, then you are advised to get in touch with us so that we can contact the supplier at the earliest to get the information regarding the availability of your car and revert back to you.

Security charges for a rental differ from supplier to supplier and country to country. Generally, you are informed about your security deposit or charges at the time of booking under the “rate details” link for each car and this information is also included in your rental documentation.

Compare the available suppliers and full quotes for your dates. Check the selected offer’s payment schedule, deposit and confirmation conditions before booking.

The amount due online and any balance due at collection depend on the selected offer. Check the payment schedule and voucher before confirming.

Any vehicle shown on the website is for guidance and can be substituted for different model or an upgraded model of the vehicle could be made available by the supplier.  Any refusal to such changes should be dealt directly with the supplier and not with Kos Car Hire

Although Kos Car Hire ensures that the seating capacity of the vehicle is as accurate as possible, however, since, the vehicle data is sent by the supplier to Kos Car Hire, any change in the vehicle specifications (including car capacity and vehicle type) at the time of rental should be dealt with the supplier only.